Becoming a Trusted Leader – Which Are You Building?
Key Bible Verse: If another believer sins against you, go privately and point out the fault. – Matthew 18:15
Bonus Reading: Proverbs 11:24-25
To build mistrust: Complain to others about problems you’re having with a peer without trying to solve the problem directly. Establish an atmosphere where this is tolerated. (It is foolish to belittle a neighbor.—Proverbs 11:12)
But to build trust: Solve problems through direct communication at the lowest equivalent level: you and your peers; you and your direct manager; you, your manager, and his manager. Establish an atmosphere where this is the culture.
To build mistrust: Take credit for yourself, or allow others to give you credit for an achievement that wasn’t all yours. (Don’t praise yourself; let others do it!—Proverbs 27:2)
But to build trust: Share credit generously. When in doubt, share.
To build mistrust: Make a pretend or “halfhearted” commitment, e.g., “I’ll get back to you.” (If you can help your neighbor now, don’t say, “Come back tomorrow, and then I’ll help you.“—Proverbs 3:28)
But to build trust: When in doubt about taking on a commitment, air your concerns with the relevant parties. In an ongoing commitment, communicate anticipated slippage as soon as you suspect it. Ask for help.
—Arky Ciancutti & Thomas Steding in Built on Trust
My Response: What change would make me a better trust builder?
Thought to Apply: A boss creates fear, a leader confidence. A boss fixes blame, a leader corrects mistakes. A boss knows all, a leader asks questions.—Russel Ewing
Adapted from Built on Trust (McGraw-Hill, 2000)